RE: FORMAL COMPLAINT AGAINST CELINE DION SHOW CANCELLATION

To whom it may concern:

My name is Juan Acosta and I am one of the thousands of customers/fans/guests that were impacted by the Celine Dion Show Cancellations this week. I would like to start by saying that we understand the severity of her illness and wish her a speedy recovery. This letter is not intended to create an insensitive portrayal of the fans BUT is intended to shed light and recap the poor management by the corporations involved with the cancellation of this show including: CESAR’S PALACE, The COLOSSEUM AT CESAR’S PALACE, TICKETMASTER, AEG LIVE, and MS. DION’S MANAGEMENT - FEELING PRODUCTIONS INC.

As the corporations involved are aware, such headliners as Ms. Dion attract worldwide tourism to the Las Vegas area and specifically in our case, we created our entire itinerary around the tickets that were purchased for the Celine Dion Show scheduled for Sunday, February 26th at 730p. In fact, we would not have traveled to Las Vegas if it wasn’t for the Celine Dion Show. As such, the impact of the cancellation is not only related to the fair value costs of the tickets that were purchased through Ticketmaster but also the sunk costs such as airfare from our home in Miami, Florida, lodging in Las Vegas, and our time that will not be reimbursed due to the cancellation. As such, I’m writing this email to highlight our grievances and file a formal complaint in order to get the parties involved to correct this unfortunate situation before taking further legal action.

Below please find a summary of events that transpired not even 24 hours before the show cancellation:

POORLY MANAGED CANCELLATION AND COMMUNICATION
After we had already traveled and were in Las Vegas we received a phone message less than 24 hours prior to the show that it was canceled due to Ms. Dion’s illness;
We also received the below email for your reference – stating that the show was canceled and we’d be receiving a refund (although they’ve been holding our money for more than 6 months) – no other alternatives were provided;
No rescheduling was offered or option to receive tickets or accommodations to future shows as a good faith gesture by all parties;
After doing some further research, we noted that Ms. Dion had been on a break the entire month of February and was scheduled to return the week of the cancellations. If she was ill prior to returning why weren’t the guests notified with sufficient time in order to cancel / reschedule flights / hotels / etc? Instead, we were tagged along until the last minute after all costs were incurred and notified of such cancellation less than 24 hours prior to the show.

COLOSSEUM / TICKETMASTER BOX OFFICE
The worst part of this entire ordeal was the lack of customer service received from CESAR’S PALACE, the BOX OFFICE AT THE COLOSSEUM, and TICKETMASTER.
Very poor customer service all around. Attendants were rude and were not offering any type of apologies. They responses were, “Don’t you get sick?”, “It is what it is”, “We can’t do anything about it” – Is this the type of service that is representative of this city, hotel, and such artists as Ms. Dion? – I would certainly hope not.
Left several messages with the AEG LIVE COLOSSEUM SUPERVISOR, Ms. Wight, and received no response.

INABILITY TO PROVIDE CUSTOMERS/GUESTS/FANS WITH THE GOOD FAITH GESTURE TO ACCOMMODATE FOR THE CANCELLATION / AND ANY INCONVENIENCE
No party wanted to take responsibility for the cancellation
We received no alternatives / good faith gesture / our want to accommodate the guests / fans / customers for the inconvenience, disappoint, and lost money and time.
We understand that this happens but the least that can be done is accommodate guests with a airfare / two night stay at Cesar’s, tickets to the show with the same seats that were purchased for the show at a later date. But the truth of the matter is NOTHING WAS DONE AND THERE WAS NO INTENT TO MAKE THE CONSUMER WHOLE ON THEIR LOSSES BEYOND THE TICKET REIMBURSEMENT.

In addition to the disappoint of not being able to attend the Celine Dion Show (as we’ve been planning of the last 6 months), a last minute cancellation, and now we need to go through these avenues to try and get the parties involved to react to their wrongdoing and once again taking advantage of the consumer.

All worldwide fans that were treated unfairly during this process - please post your thoughts on the following FACEBOOK PAGE: CELINE DION FANS - SHOW CANCELLATION SITE
http://www.facebook.com/pages/Celine-Dion-Fans-Show-Cancellation-Site/36...

A disappointed fan,

Celine, We hope you get better and enjoy your time off with family and friends. We will have to plan to see you when you are back. We love your music! Hugs! Alicia B

I too am very sad! I saved money for over a year every bit of my tip money as a hairdresser to make the trip to vegas only to see her! I had a great dinner at ceaser's palace and went to get in line with probably what looked like 1000 people 45 minutes before the show, to only be told it was cancelled! Being a HUGE fan who has an office in my home with tons of pictures signed by her and an electric guitar signed by her displayed, I have dreamed all my life to see her, now I think the one and only time/chance I had to fulfill my dream has been stripped away. I think I cried so hard almost like I was sad over a death or something. I know I won't be able to save that kind of money ever again to see her. The only way is if she comes back to Florida. So Lets hope and pray she comes here again. I love you Celine and get better. Your in my prayers and thoughts. I hope you actually get a chance to read all of these posts so you know how your fans think/feel about you! Shaun

I went esp to vegas to see celine on the 26th and 28th feb was devastated to get there and see the shows were cancelled. I Was grateful that I had seen the show 3 times before. Completely understand that it wa by no means Ceines fault however I do agree with many comments that insurance should be offered to the fans for loss of travel and hotel accomodation. and perhaps even a complimentary ticket for a future show. Lets face it Caesars Palace will be insured for the loss of tickets so all they loss out on is merchandise sales and refreshment sales for the night.

When i took my mum to see barry manilow in vegas last year ad he cancelled we got a full refund and free tickets to a future show.

Take note team celine/caesars!!!

Celine, don't matter how much time you need to recover your voice, we love you, I love you, and we will waiting for you, I hope to see you soon on scene, please take care of you and don't worry about us, real fans will be waiting and praying for your health,encouragement and ever go Céline!!!

I pray Las Vegas won't damage Celine's voice.

Ohhh! That's a bummer for you and your fans. We flew in from Vermont & Florida last night to see you tomorrow! I hope you recover and I'm very sorry I didn't get to see and hear you in person!! Rest up!

Best Regards,

Deana Rock

Degouttee, pas d'autres mots .... 14 heures de vol, 9 heures de decallage horaire, des sacrifices. Cela fait plus de 5 ans que nous avons attendu ce moment et que nous avons mis de l'argent de cote pour realiser notre reve. En effet, il n'y a pas que le billet d'entree a payer mais pour nous qui venons specialement de la belgique il faut ajjouter a cette ardoise, les vols, l'hotel et tout le reste. Au final notre reve a vire au cauchemar et nous n'avons que nos yeux pour pleurer. On oubliera jamais la date du 26/02/2012.

Bien sur que Celine est une être humain et que tout le monde peut tomber malade, on ne lui en veut pas pour cela. Par contre, la moindre des choses aurait ete d'offrir une petite compensation (ne fut ce qu'une ristourne dans le magasin de souvenir celine), meme pas une petite photo dedicasee!!!! A croire que celine ne sait plus d'où elle vient et que comme nous elle ne nagait pas dans le luxe. On a été terriblement déçu, nous qui pensions que celine était proche de son publique ...... il y a de quoi douter quand on était sur place et voir de quelle façon on s'est débarassé de nous devant les portes du colisseum. Il est facile de dire que ce n'est pas de la faute de Celine et que c'est son management mais elle aurait au moins pu faire un geste envers ses fans. Cela fesait des annees que nous etions fans mais apres ceci ca en fait 2 en moins. Plus qu'une seule envie et c'est rentrer a la maison. Merci celine.......!!!!!!!!

Cela me fait rire de lire les commentaires de gens qui disent que nous devons arrêter de nous plaindre et que nous ne sommes pas de VRAIS fans ... avez vous fait le voyage et les frais???? Facile de dire que nous n'avons qu'à revenir une prochaine fois ... c'est vous qui allez payer la note???

Ps : il est meme probable que tu ne lise pas ces messages et que cela t'es indifferente mais au moins on a pu dire ce sui etait sur notre coeur et c'est vraiment triste d'oublier ses origines modestes (malgre le fait que tu clame cela haut et fort, on y croira plus!!!!!!)

Enfin, prends soin de toi et guerrit vite .... mais surtout revoit ton management

Get well soon Celine, we love you

Céline chérie ne vous inquiétez pas ...! Je vous souhaite un rétablissement complet dès que possible et revenir encore plus fort! Reposez-vous beaucoup, passer du temps avec la famille, dormir autant que possible et de parler le moins possible afin que vous aurez à votre meilleur très bientôt! Je vous souhaite le meilleur de la santé et ne vous inquiétez pas à propos de nous ... Nous comprenons tous que votre état de santé - comme de tout le monde »- va d'abord, de sorte que vous inquiétez pas à propos de cette .. Vous avez une très Planifier difficile et épuisant .. si c'est juste une suite de "surdose" .. meilleurs voeux de la Grèce!

or....

Celine darling don't worry...!!!Wish you a full recovery as soon as possible and come back even stronger!! Rest a lot, spend time with family, sleep as much as possible and talk as less as possible so you'll get at your best very soon!!! I'm wishing you the best of health and don't worry about us...We all understand that your health - as everyones' - goes first, so worry only about this..You have a very difficult and exhausting scedule ..so this is just a result of "overdose"..Best wishes from Greece !!! : )

Dear Celine,

Ever since I saw the movie "The Bucket List," I have made a mental "Bucket List" of my own. Seeing your show is at the top of my list. I am going to the WAC Basketball tournament next week and made sure that we would leave early in order to catch your show. Only God knows why such things happen, but I am trusting Him that I will be able to see your show one day. I am praying that God will completely restore your voice. You have an awesome gift. May you heal quickly and completely and be able to use your gift again soon.

God bless you,

Linda

Oh Celine sweetheart please take care of yourself and dont worry, rest and sleep as much as you can. I love you my angel<33 I want you to be happy!! Please dont feel sad

Get well soon Celine
I pray and hope you recover soon Celine
We are with You!
I love Celine!!!!!

Dearest Celine...

Words fail me to describe how sorry I am about the whole thing.

However, let me wish you a very quick recovery... Honestly, angel, please get better soon, you've been sick for quite a while already!

Please do take of yourself and your gorgeous voice. I love you with all my heart and have been a dedicated fan of yours for almost 14 years now. God knows how much happiness you've brought into my life so I want you to be happy and healthy as well.

As for those outraged comments about the cancelled show - just ignore them, Celine, honestly.

I am sure you will soon get through this and be even more strong and beautiful than ever before.

Dieu te garde mon amour. JE T'AIME.

Natalie

You have always been a great inspiration to me. Seeing u perform live on March 18th for my birthday was truly going to be a blessing but it eases the dissapointment knowing you will go on. I pray you have many blessings for a healthy recovery. Enjoy resting and your family during this time. I hope it comforts you knowing your true fans care and love u so much. I look forward to the day I do get to see you perform and you're next album.
Xo xo Maria

We don't have anything to forgive! I hope you get well soon! And we can wait for you as long as you need, we'll always be your true fans!!

You have gave us your voice your whole life. Rest and enjoy your children and Rene and do what you usually don't have time to do because you are giving your time and talent to us. You are not desappointing anyone. Your life has been an inspiration. Things happen in life and this is one of them. Take care, relax, and get well. Saint Anne de Beaupre is watching over you.
Faith and Family, a powerful combination, and you possess both.
Regards to you and Rene
Lourdes

Guys, while I am sorry that you had to not get a refund from your flight, hotel, and, most important ticket to the show( you were going to see, I am upset that you guys are blaming Celine for her getting sick. It is, was, and, never will be her fault for getting sick. She is, was, and, always will be a HUMAN BEING, and, as a HUMAN BEING we all get sick. So, please stop making such a big deal about this whole thing. It's heart wrenching to see Celine sick like this. But, she IS going to get better soon, with the prescribed amount of rest she is REQUIRED to have. So, LEAVE Celine alone, and, let her rest. Thank You very much.

I hope you get well soon, take the time you need to let your voice rest, because I and a lot of other fans wouln't wannamiss your voice! Meanwhile enjoy the time you have eventhough your upset about canceling your shows....I hope i can save enough money, to fly from Holland to Las vegas to see the show when you are back on stage!

Just take a rest Girl, get well and take as long time as You need to be back! We are with You!
God Bless.

Lots of Love,
Santa

I wish you good Health.

Hi Celine!
I'm a fellow Canadian from Vancouver, British Columbia. My husband bought me tickets to your Feb 22nd show for my 40th birthday this year. We flew down and really enjoyed Vegas. The night of your show came, and we were at Caesars Palace when we were told the show was cancelled. It was emotional at the time, but then we realized: We are in LAS VEGAS!! We went out and had a terrific time. We realized that WE are in charge of whether to be upset and ruin our trip, or whether to have fun. Well, we had fun!
I was worried about how upset you would feel about cancelling (I met a couple of members of your band who said you were devastated) and I hope you know that many of us were hoping that YOU weren't too upset.
You have always been a consumate professional, and are very dedicated to your fans. We appreciate it, and love you right back!!
I wish you a speedy recovery. I hope you can allow yourself to relax & take time to enjoy those babies & your beautiful son. Not to mention your loving husband.
Much love to you always.
And hopefully see you soon!
Victoria

all the recoverin the world get better celine

Don't worry Celine!!!! All your fans wish you recover soon